How we Work
At South West Carpets, we believe choosing new flooring should feel straightforward, informed and stress-free. Whether you’re updating a single room or flooring an entire home, our process is designed to give you confidence at every stage.
From first enquiry to final fit, we take care of everything.
1. Initial Enquiry & Advice
It starts with a conversation.
You can contact us online, by phone, or visit our showroom to discuss your project. We’ll take time to understand:
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Your space and lifestyle
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Whether carpet or wood flooring is the best fit
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Your style preferences and budget
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Any practical considerations, such as pets, children or high-traffic areas
Our advice is honest, experienced and never rushed.
2. Free Measure & Home Consultation
We offer a free home measure and consultation across Cornwall.
During your visit, we:
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Accurately measure your rooms
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Assess subfloors and existing flooring
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Talk through fitting options and preparation
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Bring samples so you can see how colours and textures work in your own space
This step ensures your quotation is accurate and tailored to your home.
3. Choosing Your Flooring
Carpets
We’ll help you choose the right carpet for comfort, durability and appearance. From soft bedroom carpets to hard-wearing options for stairs and hallways, we guide you through pile types, underlay and finishes to suit how you live.
Wood & Wood-Effect Flooring
For wood flooring, we’ll advise on engineered wood, laminate or LVT depending on your room, usage and desired look. We explain differences clearly so you can make an informed decision, with no jargon.
Samples can be taken away so you can decide at your own pace.
4. Clear Quotation & Timescales
Once your flooring is chosen, we provide a clear, detailed quotation with:
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No hidden costs
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Transparent pricing
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Expected delivery and fitting timescales
We’re always happy to answer questions or revise options if your plans change.
5. Professional Fitting
Our experienced fitters take pride in their work.
On installation day, we:
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Arrive on time and fully prepared
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Work efficiently and respectfully in your home
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Fit carpets and wood flooring to a high professional standard
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Leave your space clean, tidy and ready to enjoy
We treat your home as if it were our own.
6. Aftercare & Ongoing Support
Our service doesn’t end once the flooring is fitted.
We’ll provide guidance on:
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Caring for your new carpet or wood floor
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Maintenance and cleaning
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Long-term performance and warranties
If you have any questions after installation, we’re always here to help.
A Trusted Local Flooring Specialist
With years of experience supplying and fitting carpets and wood flooring across Cornwall, we’ve built our reputation on quality workmanship, friendly service and attention to detail.
Whether you’re planning a small update or a full home transformation, we’ll guide you every step of the way.